Returns & Refunds Policy – Labelitt
Last Updated: 07 /12 /2025
At Labelitt, we aim to deliver high-quality products and a smooth customer experience. This Returns & Refunds Policy outlines your rights and our responsibilities under Australian Consumer Law (ACL) as well as our store-specific policies for custom-made items.
1. Overview
Because many of our products are custom-made, including stickers, labels, UV DTF sheets, apparel and personalised items, returns and refunds are limited unless the product is faulty or significantly not as described.
Your rights under Australian Consumer Law always apply and cannot be excluded.
2. Change of Mind
We do not accept returns, exchanges, or refunds for:
Change of mind
Incorrect sizing or format chosen by the customer
Customer-provided artwork errors (e.g., spelling, low-quality files, wrong colours)
This applies to all custom-made or personalised products.
3. Custom Products
Custom orders include, but are not limited to:
UV DTF gang sheets
Custom labels and stickers
Printed apparel
Personalised merchandise
Any item produced using customer-supplied artwork
Because these items are made specifically to your requirements, they cannot be returned unless they are faulty.
4. Faulty, Damaged, or Incorrect Items
You may be eligible for a replacement, refund, or repair if your item is:
Faulty or defective
Damaged on arrival
Significantly different from what was ordered
Not of acceptable quality
Incorrect due to a mistake on our part
What to do
Please contact us within 7 days of receiving your order.
Email: info@labelitt.com.au
Include:
Your order number
Photos or videos showing the issue
A description of the problem
We will assess your claim and provide the appropriate resolution.
5. Shipping Issues (Lost, Delayed or Damaged in Transit)
We package all orders carefully, but sometimes courier issues can occur.
Labelitt is not responsible for:
Delays caused by couriers
Parcels lost due to an incorrect address provided by the customer
Parcels marked as “delivered” by the courier but not received
However, we will assist you in lodging an investigation with the carrier where possible.
6. Artwork & Colour Disclaimer
For custom orders:
Colours may vary between screens, printers, and materials
We print exactly as the artwork is provided, unless otherwise agreed
Low-resolution or poor-quality artwork may result in reduced print quality
If the issue is caused by the customer’s artwork, it is not considered a fault.
7. Order Cancellations
Orders can only be cancelled before production begins.
Once production or printing has started, cancellations and refunds are not possible.
If an order has already shipped, it cannot be cancelled.
8. Returns Shipping Costs
If a return is approved:
For faulty or incorrect items: Labelitt covers return shipping and replacement.
For non-faulty items (rare cases where returns are accepted): Customer pays return shipping.
Return shipping instructions will be provided if approved.
9. Processing Refunds
Approved refunds are issued to the original payment method.
Processing times:
Labelitt: 1–3 business days to issue refund
Banks / payment providers: may take 3–10 business days to release funds
We will notify you once a refund has been processed.
10. Australian Consumer Law (Your Rights)
Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to:
A replacement or refund for major failures
Compensation for foreseeable loss or damage
A repair or replacement for minor failures
These rights apply in addition to this policy.
11. Contact Us
For questions or refund requests, contact:
Email: info@labelitt.com.au
Phone: +61 466 310 994
Website: www.labelitt.com.au
